Privacy Policy
Privacy Policy
Omotenashi Connect, Inc. (hereinafter referred to as “the Company”) operates the e-commerce service “Omotenashi-SHOP” (hereinafter referred to as “the Shop”). The Company recognizes the importance of protecting users’ personal information and complies with the Act on the Protection of Personal Information of Japan and other applicable laws and regulations. This Privacy Policy (“the Policy”) explains how we collect, use, and protect your personal information when you use our services.
1. Definition of Personal Information
“Personal information” refers to any information defined under Article 2, Paragraph 1 of Japan’s Act on the Protection of Personal Information, including names, dates of birth, addresses, e-mail addresses, passport numbers, and other identifiers that can identify an individual, as well as any personal identification codes.
2. Purpose of Use
The Company uses collected personal information for the following purposes:
- To provide and operate our products and services, including hotel or airport delivery within Japan
- To process payments, calculate charges, issue refunds, and perform billing operations
- To verify and authenticate users and manage membership accounts
- To conduct surveys, feedback collection, and analysis
- To organize and manage sweepstakes, campaigns, and loyalty programs
- To conduct marketing research, statistical and trend analysis
- To maintain system security, fix technical issues, and perform maintenance
- To send important notifications, policy updates, and service-related announcements
- To deliver advertisements, measure performance, and conduct re-targeting marketing
- To provide technical support and respond to inquiries
- To develop, improve, and maintain our website, applications, contents, and advertising
- To create and deliver targeted promotions or advertisements of our own or third-party products and services
- To prevent fraudulent, illegal, or unauthorized activities and enforce our Terms of Use
- To create and analyze statistical data processed in a form that cannot identify individuals
- To provide aggregated consumption and behavioral data to manufacturers, retailers, and tourism-related organizations for product development and inbound-travel analytics
- For any other purposes related to or incidental to the above
3. Change of Purpose
The Company may change the purposes of use within a reasonably related scope and will publicly announce or notify users of any such changes.
4. Proper Acquisition
The Company will obtain personal information lawfully and fairly, and will not acquire it through improper means.
5. Security Control Measures
The Company will implement appropriate measures to prevent unauthorized access, loss, destruction, falsification, or leakage of personal information, and will supervise employees and contractors appropriately.
6. Sharing and Provision to Third Parties
The Company may share or provide user information (including personal information) to third parties under the following circumstances:
- (a) With User Consent: When the user has given explicit consent, we may share the user’s information with specific companies, organizations, or individuals.
- (b) With Service Facilities or Partner Companies: When users apply for services provided by hotels, airports, or stores via our platform, we may share necessary personal data with such facilities or related companies for processing. Please contact those entities directly for their handling of personal data.
- (c) With Third-Party Service Providers: We may engage vendors to perform functions such as payment processing, data analysis, e-mail delivery, hosting, customer support, and marketing. These providers must keep data confidential and use it only under our instructions.
- (d) Integration with External Services: For authentication or linkage with external services such as Facebook or Google, we may share limited information required for integration.
- (e) With Advertising or Analytics Partners: We may share technical data (IP addresses, device identifiers), anonymized statistics, and usage data with advertising networks and analytics providers for audience measurement, demographic analysis, and behavioral targeting. Users may manage cookies through browser settings.
- (f) Legal or Public Reasons: We may disclose personal information if required by laws, regulations, legal processes, or governmental requests, or when necessary to protect public safety, national security, or rights and property.
- (g) Business Transfer or Merger: In the event of a merger, acquisition, reorganization, or asset transfer, personal information may be transferred to the relevant successor entity, which must maintain equivalent protection standards.
- (h) Sharing of Anonymized or Statistical Data: We may provide anonymized purchase or behavioral data to manufacturers, retailers, government agencies, and tourism partners for analysis and market development purposes. Such data cannot identify any individual.
7. Transfer of Information Overseas
The Shop uses Shopify Inc. (Canada) as its hosting platform, and personal information may be stored or processed on servers located outside Japan. The Company ensures appropriate safeguards for data protection in such jurisdictions.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to analyze website usage, deliver advertisements, and improve our services. Users may disable cookies through browser settings, but some features may not function properly if cookies are disabled.
9. Requests for Disclosure, Correction, or Deletion
Upon request from a user, the Company will respond in accordance with applicable laws to disclose, correct, add, delete, suspend the use of, or stop providing personal information to third parties, after verifying the user’s identity.
10. Contact Information
Omotenashi Connect, Inc. (Omotenashi-SHOP Customer Support)
7th Nohagi Building B1F, 1-21-5 Minamiikebukuro, Toshima-ku, Tokyo 171-0022, Japan
E-mail: info@omotenashico.jp
11. Continuous Improvement
The Company will periodically review and update this Policy to reflect legal, social, or service-related changes. Updates will be announced on the Shop’s website.
Effective Date: November 2025 (First Edition)
Privacy Policy
Omotenashi Connect, Inc. (hereinafter referred to as "the Company") recognizes the protection of customers' personal information as an important responsibility in operating "Omotenashi-SHOP" (hereinafter referred to as "the Shop"). The Company complies with the Act on the Protection of Personal Information (hereinafter "the Act") and other related laws and regulations, and will appropriately handle and protect personal information in accordance with this Privacy Policy (hereinafter "this Policy").
1. Definition of Personal Information
In this Policy, "personal information" means the information defined in Article 2, Paragraph 1 of the Act. It refers to information that can identify a specific individual from descriptions such as name, date of birth, address, e-mail address, passport number, or other descriptions, or information that includes personal identification codes.
2. Purposes of Use of Personal Information
The Company will use the information obtained from customers for the following purposes:
- To provide the Shop's products and services (EC site, hotel/airport pickup delivery, etc.)
- For billing, charge calculation, refund processing, and related payment matters
- For identity verification, authentication, and membership account management
- For collecting and analyzing surveys and feedback
- For conducting and managing sweepstakes, campaigns, and point programs
- For marketing research, statistical analysis, and understanding demand trends
- For system maintenance, troubleshooting, and security enhancements of the Shop
- To send important notices, changes to terms, and other necessary communications about the service
- For ad delivery, performance measurement, and retargeting
- To provide technical support and respond to inquiries
- To develop, provide, maintain, and improve our website, apps, content, and advertising
- To develop and deliver targeted ads, promotions, and campaigns based on specific preferences and behaviors
- To prevent and respond to fraudulent acts, illegal activities, or violations of terms of use
- To create and analyze statistical materials using data processed into a form that cannot identify individuals
- To provide aggregated statistical and purchasing trend data to manufacturers, retailers, local governments, and tourism-related businesses for inbound consumption analysis, product development, and tourism policy planning
- For purposes individually specified in the services we provide and other purposes incidental or related to the above
3. Change of Purpose of Use
The Company may change the purposes of use within a scope reasonably recognized as related. If changed, the Company will publish the changes on the Shop or notify customers.
4. Proper Acquisition of Personal Information
The Company will obtain personal information by lawful and fair means and will not acquire it by improper methods.
5. Security Management
The Company will take appropriate measures to prevent leakage, loss, or damage of personal information and implement other necessary safety management measures. The Company will also provide necessary and appropriate supervision to employees and contractors.
6. Provision to Third Parties and Information Sharing
The Company may share or provide customer information (which may include personal information) to third parties in the following cases:
- (a) When Customer Consent is Obtained: If customer consent is obtained, the Company may provide customer information to specified companies, organizations, individuals, or other third parties.
- (b) Provision to Service Facilities or Companies: When a customer applies through the Shop for services provided by hotels, airports, stores, or companies that provide related services, the Company will provide personal information to the extent necessary to those facilities or companies. Please follow each facility's or company's policies for their handling of personal information.
- (c) Sharing with Third-Party Service Providers: The Company may provide information to third parties that perform payment processing, data analysis, e-mail transmission, hosting, customer support, marketing assistance, and similar services on the Company's behalf. The Company requires these third parties to maintain confidentiality and to use the information only as instructed by the Company.
- (d) Integration with External Services: When authenticating or linking with external services such as Facebook or Google, the Company may provide the necessary scope of information to the service providers.
- (e) Sharing with Third-Party Advertisers and Analytics Providers: The Company may share technical information such as IP addresses and device identifiers, anonymized statistical information, and usage behavior data with third parties. These are used for usage trend analysis, demographic analysis, web analytics, and behavioral targeting advertising delivery.
- (f) Disclosure for Legal or Public Purposes: The Company may disclose information when disclosure is required by laws, regulations, legal procedures, or at the request of public authorities, or when disclosure is reasonably necessary to protect public safety or rights.
- (g) In the Case of Business Succession, Merger, or Asset Transfer: In the event of organizational restructuring, merger, business transfer, or similar events, the Company may transfer acquired personal information to relevant parties. The Company will require the successor to provide protections equivalent to this Policy.
- (h) Sharing of Non-Identifiable Statistical Data: The Company may provide purchase and behavioral data processed into a form that does not identify individuals to manufacturers, retailers, municipalities, tourism-related businesses, and others. Such data will not include information that can identify specific individuals.
7. Transfer of Personal Information Overseas
The Shop uses a system based on Shopify Inc. (Canada), and personal information may be stored on servers outside Japan. The Company will endeavor to ensure that appropriate safeguards are in place in those countries.
8. Use of Cookies and Analytics Technologies
The Shop uses cookies and similar technologies for access analysis and ad delivery. If you do not wish to use cookies, you can disable them in your browser settings; however, some features may not be available.
9. Requests for Disclosure, Correction, Deletion, or Suspension of Use
If a customer requests disclosure, correction, addition, deletion, suspension of use, or suspension of third-party provision of their personal information, the Company will respond promptly in accordance with applicable laws.
10. Contact Information
Omotenashi Connect, Inc. (Omotenashi-SHOP Administration Office)
7th Nohagi Building B1F, 1-21-5 Minamiikebukuro, Toshima-ku, Tokyo 171-0022
E-mail: info@omotenashico.jp
11. Continuous Improvement
The Company will periodically review its personal information protection framework and continuously improve this Policy in response to social conditions, changes in laws, and changes in services. Revised content will be published on the Shop.
Revision Date: November 2025 (First Edition)